How can we help?
We are here to help with any questions about your QR codes, account, or billing.
Email Us
support@ownqrcode.com
Best for account issues, billing questions, or detailed technical help.
Response Time
We typically respond within 24 hours during business days (Monday–Friday, 9am–6pm PST).
Common Questions
My QR code is not scanning
Make sure you're scanning the correct QR code from your dashboard. Try downloading it again and scanning the fresh version.
How do I change my QR code's destination URL?
Go to your dashboard, click on the QR code, then click 'Edit Link' to update the destination.
What is the difference between Free and Premium?
Free QR codes show basic scan counts. Premium ($15 lifetime) includes detailed analytics, location data, and device breakdown.
Can I get a refund?
Yes, we offer a 30-day money-back guarantee. Email us at support@ownqrcode.com with your transaction details.
My scan count shows zero
Make sure you're scanning the Premium version of your QR code (not the Free one). Both are listed separately on your dashboard.